Got a question about your order or need help with one of our products? We’re always glad to hear from you and ready to lend a hand. You can reach the Stay Rustic team by:
Email: [email protected]
Please allow 24–48 hours for a response.
Phone: 1-606-496-7934
Customer Service Hours Monday – Friday: 11:00 AM – 6:00 PM EST
Saturday & Sunday: Closed
Major Holidays: 5:00 PM – 10:00 PM EST (Email support only)
Holiday Email Support Applies On:
New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Eve & Christmas Day
We’re happy to help year-round, but during holidays, please allow a little extra time for replies—we may be operating with limited email support.
Thanks so much for your patience and for being part of the Stay Rustic family. We appreciate you more than you know!