Frequently Asked Questions

Q: Are your items really handmade?

A: You bet they are! Every Stay Rustic piece is handcrafted to order with care, love, and a rustic spirit that runs deep. No big factories — just hardworking hands and a heart for the craft.

Q: How long will it take to get my order?

A: Since everything is made just for you, please allow 1–4 weeks before shipping. We do our best to get it out the door sooner — but good things take time, and great things take heart.

Q: Can I return or exchange my item?

A: We don’t offer returns or refunds due to the custom nature of our work. Please double-check your order info (size, color, and address) before placing your order to avoid any hiccups.

Q: What if my item arrives damaged or there’s a mistake?

A: If something’s not right, we’ll make it right. Contact us within 3 days of receiving your order at [email protected] with a photo and details — we’ve got your back.

Q: Do you offer cancellations?

A: Orders can’t be canceled once they’re placed — we start creating your piece right away. Thanks for understanding how handmade goodness works! 

Q: Do you offer discounts or store credit?

A: While we don’t offer refunds, we may provide store credit or a discount code in certain cases to thank you for your support and understanding. 

Q: Where do you ship from?

A: Every order is made and shipped from Eastern Kentucky — straight from our rustic little corner to your front porch.

Q: Do you ship internationally?

A: Yes, we sure do! We love sending our handmade goods all around the world. We’ve introduced a flat international shipping rate of $39.99 USD to help cover the true cost of getting your order to you with care. Sometimes, the shipping might cost more than the item — especially for lighter orders — but we promise we’re not here to overcharge. This helps us keep international shipping available without compromising on quality or love.

Q: How can I contact you?

A: Shoot us an email at [email protected]
We usually reply within 1–2 business days.

Thank you for choosing Stay Rustic. You’re not just buying clothes — you’re supporting a small dream.

Stay Wild. Stay Free. Stay Rustic.